Middle Office Assistant

THE COMPANY:

Our client is a global financial institution dedicated to delivering exceptional customer service while adhering to the highest standards of regulatory compliance. They pride themselves on fostering a dynamic, inclusive workplace where employees are empowered to grow and succeed.

They are seeking a Middle Office Assistant to join the team on a permanent basis.

THE RESPONSIBILITIES:

• Open, update, and maintain customer accounts in accordance with company policies and procedures
• Process account transactions, deposits, withdrawals, and transfers
• Assist customers in setting up internet banking users
• Address customers enquiries related to accounts, fees, statements, and transactions
• Assist in reconciling discrepancies in customer accounts
• Resolve account-related issues and escalate complex problems when necessary
• Ensure adherence to KYC and AML regulations
• Monitor accounts for suspicious activities and report any irregularities
• Maintain accurate customer records and ensure data confidentiality
• Process of documentation in relation to the Treasury team, i.e., Certificate of Deposit (CD) program and derivatives deals (i.e., NDFs and IRS & CCRS).
• Set up and maintain Vendors and Standing Orders
• Oversee the setup, modification, and deletion of SWIFT RMA relationships
• Support system enhancements, automation initiatives, and data integrity checks
• Collaborate with IT to enhance middle office reporting tools

EXPERIENCE REQUIRED:

• 1-2 years of experience in banking, customer service, or account management
• Strong understating of banking operations, account management, and financial regulations
• Excellent communication and people skills for customer engagement
• High attention to detail and ability to work in a fast-paced environment
• Good knowledge in Excel and data entry (intermediate level)

For further information please contact Eleanor Gowling