Account Service Administrator- Mandarin speaking

THE COMPANY:

Our client is a leading international bank based in the City.

THE RESPONSIBILITIES:

• Create and maintain accurate client information and static data on internal systems;
• Process the opening and closing of personal and business flexible accounts and fixed deposits accounts;
• Handle cash deposit and cash withdrawal. Safe keep the cash-box and do cash count daily;
• Process Inward Remittance (IRM) and Outward Remittance (ORM) transactions;
• Process Bureau De Change business;
• Process internet banking and mobile banking business;
• Maintain customer files by compiling available information and consolidating  into the relevant systems;
• Filing;
• AML Suspension Reporting;
• Customer accounts activity review;
• Handling customers enquiries and complaints;
• Internal and external reports;
• Bank statement and other leaflets posting;
• Assist in the resolution of compliance problems following appropriate internal processes;
• Assist with GDPR ,PSD2  and other project work when required;
• Generate and verify SCV File information;
• Conduct daily basic CASS review operation in accordance with established “policies”.

EXPERIENCE REQUIRED:

• Proficiency in Mandarin and English language(writing and speaking)
• Good Microsoft Office skills, especially for Excel.
• Good organizational ability and attention to detail
• Good interpersonal skills with the ability to communicate with people of different departments
• The ability to priorities tasks and delegate when necessary
• Accurate reporting skills
• Good team player and be responsible for teammate actions

For further information please contact Eleanor Vine