A prestigious private bank with a significant and growing presence in the UK is seeking an experienced Banking Operations Officer to join their Banking Operations team in London.
About the Role:
You will play a vital role in delivering high-quality operational support across client-facing and back-office banking activities. This is a hands-on position with a strong emphasis on client service, risk management, regulatory compliance, and collaboration within a “one team” environment.
Key Responsibilities:
Manage client reporting, including valuations and mailings
Oversee Individual Savings Account (ISA) controls and processes
Provide first-line support for client debit cards and the debit card helpline
Deliver excellent online banking support and helpline assistance
Handle management of physical documents, mail, and archives
Proactively support colleagues across Banking Operations with a collaborative one-team approach
Identify, manage, and mitigate risks and issues within the banking operations scope
Produce and report KPIs for Banking Operations to Senior Management
Support the development and implementation of operational solutions for new products and services, working closely with offshore operational teams
Ensure all operational functions remain fully compliant with relevant UK regulatory requirements
Uphold the highest standards in line with the firm’s Code of Conduct, internal controls, policies, and procedures, with a strong focus on minimising operational risk
About You
To be successful in this role, you will bring:
At least 3 years’ experience in a similar banking operations role
Strong technical knowledge across banking operations
Detailed knowledge of debit cards (issuance, support, controls, and helpline processes)
Excellent understanding of client servicing in a private banking or wealth management environment
Proven ability to produce accurate KPI reporting and manage operational risks
For further information, please contact Marcus Courtney.
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